**How will this role have an impact?** This role requires a talented engineer who is versatile and creative. One who can not only lead and influence groups of teams, but be an integral part of a small tight team that will build out the next generation of software solutions offered by Signify Health. If you’re passionate about application engineering, want to help shape the direction of our next generation features and products for Signify Health’s partners in episodic care, and to make a significant impact on the health and lives of hundreds of thousands of people, then we have the perfect position for you! The **Manager, Software Engineering** will work with multiple SCRUM teams developing highly scalable enterprise applications and web services that are a key part of Signify Health's ecosystem. The Senior Software Engineer will design and implement software that solves complex business problems. This person will identify risks and unnecessary complexity, and incorporate non-functional aspects into their software design. **What will you do?**

*   Engineer highly scalable, distributed web services & applications
*   Work on enterprise services and applications
*   Be responsible for the security and privacy of all protected health information that may be accessed during everyday work activities
*   Deliver high-quality code to production
*   Suggest paradigms, toolsets, frameworks, or third party solutions and work to establish consistency in terms of process and approach.
*   Support team members and drive:

*   Partnership with and execution of product direction across the group.
*   Adoption of new technology and best practices.
*   Fostering a security mindset, helping to train and implement code security best practices within the team.
*   Aggregating and reviewing engineering performance and application uptime KPIs.
*   Strong mentorship and coaching to junior software engineers leading software design and implementation of most projects.
*   Identifying opportunities for improvement across dependent services and teams.

**We Are Looking For Someone With**

*   8+ years of experience in the engineering field as a software engineer
*   Bachelor’s degree in Computer Science or a related field or equivalent work experience
*   8+ years of work experience in .NET framework, .Net Core, C#, Web API 2 and RESTful web services
*   Working knowledge of front-end technologies such as Angular, NgRx, React, CSS3, HTML and Node
*   Strong SQL skills.
*   Exposure to caching patterns and technologies is a plus(Redis, Couchbase, etc.)
*   Exposure to Document Databases is preferred
*   Experience with TDD and familiarity with Unit testing frameworks is preferred
*   Familiarity with messaging technologies like Kafka, Akka.Net, NServiceBus or RabbitMQ is a plus
*   Experience doing Agile spikes on new ideas, and once decisions are made helping to carry out the implementation.
*   Experience with multi-layer architecture, architectural patterns and Dependency Injection frameworks. Experience with Mediator pattern, Domain Driven Design and ORMs strongly desired
*   Strong understanding of service oriented architecture principles and techniques, object-oriented design principles, and database design and implementation
*   Experience with application containerization and container management is a plus
*   Experience with Scrum/Agile development methodologies
*   Experience with version control software such as GIT or TFS
*   Experience with Continuous Integration Continuous Deployment (CI/CD) is a plus

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable. The base salary hiring range for this position is **$160,000 to $180,000**. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. **About Us** Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com _Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization._ _We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences._

Manager, Software Engineering

As a CS Operational Readiness Specialist at Hopper, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized. You’ll work directly with product, revenue, operational, and service delivery leaders to gather requirements, coordinate necessary product testing, develop an implementation plan, and provide compelling programmatic feedback to drive continuous improvement. In addition to strong Hopper and OTA knowledge, this role requires strong leadership, analytical, stakeholder and project management skills. Additionally, this role requires a deep understanding of how technical teams work and communicate. **Responsibilities**

*   Develop trust and credibility with necessary stakeholders to foster effective collaboration
*   Help inform and contribute to product development by coordinating feedback between CS and product
*   Participate in product testing to ensure desired product behaviours
*   Lead project management activities to operationalize changes that impact CS
*   Contribute to continuous improvement by collecting, analyzing, and engaging stakeholders with compelling data that highlights product and or supplier opportunities.
*   Manage time and resources effectively to deliver high-quality, well-documented deliverables within established timelines.
*   Demonstrate technical expertise to make informed decisions based on data and stakeholder input.

**Minimum Qualifications**

*   Proficient in working with customer experience data, trend and root cause analysis, and data visualization.
*   Excellent communication, critical thinking and problem-solving abilities.
*   Thorough understanding of project/program management techniques and methods.
*   Schedule flexibility to collaborate with teams in different time zones.
*   Experience leading cross-functional team projects.
*   Proven ability to communicate complex technical work to a non-technical audience
*   Excellent communication and people skills – listening, written, and spoken. You work easily with diverse teams and optimize communication when working with people at all levels with varying styles. You know how to share your opinions clearly, thoughtfully and with empathy
*   Enthusiasm and curiosity for conducting research, driving performance targets, understanding business drivers, and answering complex operational challenges with data (CSAT/DSAT, AHT, Quality Assurance Scores, Contact Rates, etc)
*   Ability to react quickly to changing business needs with agility, grace, and clarity
*   Proficiency in Lodgings industry knowledge

**Preferred Qualifications**

*   Previous experience in a contact center environment
*   Previous experience working directly with and effectively leading/influencing OSPs
*   Previous Project Management experience
*   Previous experience working well with Product/Engineering teams

**Benefits**

*   Well-funded and proven startup with large ambitions, competitive salary
*   Carrot Cash travel stipend.
*   Hopper will cover 100% of the employee premiums for EOR-offered health, dental, life and short term disability insurances with SulAmerica.
*   Hopper offers employees in Brazil monthly meal vouchers
*   Please ask us about our very generous parental leave, much above industry standards! Ask your recruiter about it!
*   Flexdesk All Access Pass & Work-from-home stipend.
*   Entrepreneurial culture where pushing limits and taking risks is everyday business.
*   Open communication with management and company leadership.
*   Small, dynamic teams = massive impact.

# posttoexternal **About Hopper - Careers Page** At Hopper, we are on a mission to build the world’s best travel products – combining a world-class travel agency with proprietary fintech ancillaries to help users travel better and our partners earn more. We are a global travel platform that powers the Hopper app, Hopper.com, and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper developed a proprietary portfolio of fintech ancillaries that offer peace of mind when booking travel and address common customer pain points, including price volatility, trip flexibility, and avoiding trip disruptions. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America and named the1 Most Innovative Travel Company in 2024 by Fast Company, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. In recent years, Hopper has evolved into a global travel agency and e-commerce and travel fintech provider that powers some of the world’s largest brands and financial institutions. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, AirAsia MOVE, Air Canada, and many more. HTS operates sales channels that range from Hopper, the premier app for Gen Z in North America, to a worldwide network of travel rewards portals for credit card holders and mobile marketplaces for leading brands like Tripadvisor. **Here are just a few stats that demonstrate the company’s recent growth:**

*   Hopper sells billions worth of travel and travel fintech every year across the Hopper app, Hopper.com and its global HTS partners.
*   The app has over 120 million downloads, and 70% of our users are Gen-Z and Millennials travelers.
*   Our fintech products – including Cancel for Any Reason, Disruption Assistance for Any Reason and Price Freeze – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
*   Almost 30% of our app customers purchase at least one fintech product when making a booking. Of Hopper app customers who purchase fintech, they purchase 1.7 fintech products on average per order.
*   Given the success of its fintech products, Hopper launched in B2B business, HTS (Hopper Technology Solutions), which today represents more than 75% of the business.
*   Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels.

As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. - Other HTS partners include Air Canada, AirAsia MOVE, CommBank, Nubank, Tripadvisor and many more – with several new partnerships to be announced this year. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Come take off with us!

Specialist, Operational Readiness (Lodgings)

**MARi: A Career Acceleration AI-based SaaS Platform**

MARi is an emerging leader in Career Intelligence solutions, empowering individuals and organizations to navigate and succeed in today’s dynamic job market. We leverage cutting-edge technology to deliver personalized insights and actionable intelligence, accelerating career development and workforce planning.

MARi is committed to creating solutions that help to dismantle the deep roots of social injustices that remain in schools, organizations, communities, and the world. We envision a world where every individual has the power to fully see and realize their own potential, and we develop our product to empower those individuals and organizations that have traditionally been underserved and marginalized.

**About the Role**

We are seeking a visionary and hands-on Technical Lead of Product Engineering to spearhead the technology architecture and development of our industry-leading Career Acceleration SaaS platform. As a key member of our leadership team, you will drive the technical architecture of MARi, ensuring its scalability, reliability, and security while fostering a culture of innovation and engineering excellence. You will lead a talented team of engineers in building impactful solutions that empower users to make informed career decisions. We see this position as ideal for someone who has been a part of a successful product team and is looking for their next growth opportunity.

**What You'll Do**

*   **Lead the charge:** Define and champion the technical vision and architecture for our SaaS platform, aligning technology with business goals and user needs.
*   **Build and optimize:** Architect, develop, and iterate on robust, scalable, and secure software solutions that deliver exceptional user experiences.
*   **Be a coding guru:** Write high-quality, production-ready code and mentor your team in adopting best practices for software development.
*   **Empower your team:** Lead, mentor, and inspire a high-performing team of web and mobile developers, fostering a culture of collaboration, growth, and technical excellence.
*   **Collaborate effectively:** Partner closely with product management, design, business development, and other stakeholders to ensure seamless execution and delivery of impactful features.
*   **Champion quality and security:** Establish and enforce industry standards and best practices in software development, security, and data privacy, ensuring compliance with relevant regulations.
*   **Drive innovation:** Continuously evaluate and implement new technologies, frameworks, and methodologies to enhance platform efficiency, scalability, and performance.
*   **Be a thought leader:** Stay abreast of industry trends and emerging technologies, particularly in AI, machine learning, and data analytics, to identify opportunities for innovation and competitive advantage.

**What You'll Bring**

*   **Proven leadership:** Extensive experience as a Senior Technical Lead or Senior Product Engineer with a successful track record of launching and scaling web and mobile applications in a SaaS environment.
*   **GCP expertise:** Deep understanding and hands-on experience with Google Cloud Platform (GCP) for web application development. Google Cloud certifications (e.g., Google Certified Professional Cloud Architect) are highly valued. Big Query (4). Firestore (3). Cloud SQL. Micro-service Architecture (2). Kubernetes (7). Cloud Run. Typescript (5). Javascript. Python. React. Commercial Application Development. AI (6).
*   **Coding proficiency:** Exceptional coding skills and a strong understanding of Google’s SaaS delivery architecture and tools.
*   **Team leadership:** Proven ability to build, lead, and mentor high-performing engineering teams, fostering a collaborative and results-oriented culture.
*   **Security focus:** Solid understanding of privacy compliance requirements and experience in implementing security best practices.
*   **Excellent communicator:** Exceptional communication and interpersonal skills with the ability to effectively convey technical concepts to both technical and non-technical audiences.
*   **US Citizenship:** Must be a US Citizen with the ability to obtain a security clearance (1). East Coast Time Zone.

**Preferred Qualifications**

*   **FedRAMP familiarity:** Experience with US Federal Government FedRAMP compliance requirements.
*   **EdTech experience:** Background in Education Technology (EdTech) platforms or related industries.
*   **AI/ML knowledge:** Familiarity with machine learning, data analytics, and artificial intelligence technologies.
*   **Startup mentality:** Previous experience in startups or fast-paced environments, demonstrating the ability to drive innovation and rapid growth.

**Why MARi?**

At MARi, you'll be part of a dynamic and supportive team that's passionate about making a difference. We offer competitive compensation and benefits, opportunities for professional development, and the chance to work on cutting-edge technology that's transforming the career landscape.

**What We OfferCompetitive and Transparent Compensation**

We believe in paying our employees fairly and competitively. Our salary bands are based on rigorous market analysis and are reviewed twice a year to ensure they remain aligned with industry standards. For this role, the annual base salary range is $175,000 - $225,000. Total compensation includes salary, bonus, equity and benefits. Your placement within the base salary range will be determined by factors such as your skills, experience, and contributions, ensuring equity across our team.

**Comprehensive Benefits Package**

*   **Financial well-being**
*   **401(k) retirement plan:** We offer a traditional 401(k) with a generous company match to help you secure your financial future.
*   **Performance bonus:** You'll be eligible for an annual performance bonus based on your contributions to the company's success.
*   **Equity ownership:** As a key leader, you'll receive equity in MARi, allowing you to share in the company's growth and success.
*   **Health and wellness**
*   **Comprehensive health insurance:** We provide high-quality medical, dental, and vision insurance with 50% of the premiums covered for you and your dependents.
*   **Paid parental leave:** We offer 12 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers, allowing you to bond with your new family member and adjust to parenthood.
*   **Flexibility and support**
*   **Remote work environment:** Enjoy the freedom and flexibility of a fully remote work environment.
*   **Professional development:** We invest in your growth with company-sponsored mentorship programs, leadership coaching, and opportunities to attend virtual meetups and conferences.
*   **Recognition and rewards:** We celebrate your accomplishments and contributions through recognition and rewards.

**Commitment to Diversity and Inclusion**

MARi is an Equal Opportunity Employer and values the diversity of perspectives and experiences its employees bring. We are committed to creating an inclusive workplace where everyone feels valued and respected, and we strongly encourage applications from individuals of all backgrounds.

Research shows that many qualified candidates – particularly women and people of color – may hesitate to apply for positions unless they meet every single requirement. At MARi, we value potential and transferable skills. If you're passionate about our mission and believe you can contribute to our team, we encourage you to apply, even if you don't perfectly match every qualification listed. We are confident that a diverse team leads to more innovative solutions and a richer work environment.

**To Apply**

Send a resume and cover letter to careers@mari.com. In your cover letter, please share how you feel you can maximize the potential of our team and make an outsized impact on our mission.

**Note:** This job description is intended to provide an overview of the position's core responsibilities. Actual duties and responsibilities may be adjusted to meet the evolving needs of the company.

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